Services

When you invest in a point of sale software package for your business you’re also investing in the team behind it. Our team is comprised of experienced and knowledgeable experts – people you can rely on.
We’re flexible, and we’re here in the short term and the long term, whatever your requirements may be.

short_term

long_term

In the short term

Setting up a new store can be daunting, but we’re here to help. We can be as involved as you need us to be.

  • Talk to us without commitment. We want you to make the right choice, and generally won’t charge you for consulting time.
  • We will install and configure POSperfect for you, and we’ll make sure the drivers for your receipt printers and other hardware is working correctly.
  • We can also provide the hardware for your business. We sell computers, printers and scanners at competitive market prices.
  • If you want to purchase your own hardware we can help you in your selection to make sure you get the optimal products for your business.
  • We can provide training to you and your staff.
  • Installation and training can be done remotely using remote desktop software.

In the long term

It’s all well and good to purchase the software, but what happens when something goes wrong during peak hour? You need somebody you can call. Our commitment to you doesn’t end when the deal closes. We’re only ever a phone call or email away.

  • Our helpdesk is available during regular business hours (see below) if you’re having problems, or if you just need some help. Don’t get stuck with the voicemail when you need help the most. We have enough staff to handle all incoming calls.
  • We have support staff on call outside of regular business hours.
  • We can connect to your computer using remote desktop software, or visit your place of business if need be.
  • You have the option of receiving additions and improvements to our software.
  • We offer a hardware maintenance contract to cover time involved in sorting out problems with hardware provided by us.

Support hours

 Mon-FriSaturday Sunday
USA
Regular hours8am-5:30pm--
Australia
Regular hours8am-5:30pm--
New Zealand
Regular hours8am-5:30pm--
After hours5:30pm-9pm8am-9pm8am-6pm

 

Dealers

Need help from someone in your neck of the woods? Find a dealer in your area.